Application deadline date has been passed for this Job.
This job has been Expired
About the Role
We are looking for a detail-oriented and hardworking individual with exceptional technical knowledge and customer service skills to join our growing IT Team! In this position, you will be responsible for providing technical assistance and support to team members facing hardware, or software issues. You will also help to manage the on-boarding setup and deployment for new hires and be a point of contact for employees having technical issues – making this a critical and high visibility role.
If you are someone who is flexible, team-focused, excited by the world of IT, skilled at handling and prioritising tasks, and able to maintain a positive and professional attitude, even under stressful situations, you could be an excellent fit for this role!
What you’ll do
Onboarding & offboarding for Confluent employees & contractors
Documenting Knowledge Base articles for employee self-service
Managing laptop setups, deployments and upgrades for new and current employees
Installing new hardware and software upgrade requests from users
Monitoring and responding quickly and effectively to end-user requests or incidents while meeting SLAs
Analyzing and solving technical problems by using problem-solving skills via telephone, email, and remote assistance softwareProviding technical support for audio/visual during meetings and events
Diagnosis and resolution of computer hardware, software, and network issuesAsset Management & purchasing for hardware, software, and SaaS applications
What we’re looking for
2+ years of technical support experience in a corporate environment
Excellent customer service, communication, and organizational skills with a high level of attention to detail
In-depth knowledge of Windows and Mac OS operating systems and broad knowledge of productivity tools
Demonstrated knowledge of technical ability across a wide range of hardware, software, and mobile platforms
Strong analytical and troubleshooting skills
Experience working with, and managing the following SaaS applications: Jamf, Intune, Google Workspace, O365, Slack, Okta, Zoom or similar.
Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.